Privacy Policy

AquaTrust Plumbing LLC Last updated: August 5, 2026

Who We Are

AquaTrust Plumbing LLC ("we," "us," or "our") is a licensed and insured plumbing company serving South Florida.

Email: info@aquatrustplumbing.com Phone: (305) 360-4467

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, respond to our advertisements, or request our services.

Information We Collect

We collect information you provide directly to us, including:

  • Full name

  • Phone number

  • Email address

  • ZIP code and service address

  • Description of the plumbing service you need

  • Urgency of your request

We collect this information when you:

  • Fill out a contact form on our website

  • Submit a lead form through our advertisements on Facebook, Instagram, or other social media platforms

  • Call, text, or message us through WhatsApp or other messaging services

  • Request a free estimate or schedule a service appointment

We may also automatically collect basic technical information when you visit our website, such as your IP address, browser type, device type, and the pages you view.

How We Use Your Information

We use the information we collect to:

  • Contact you about your service request, usually by phone or text

  • Schedule and perform plumbing services at your property

  • Provide estimates and quotes

  • Send you appointment confirmations and service updates

  • Respond to your questions and requests

  • Improve our services and our advertising

  • Comply with legal obligations

We contact you using the phone number you provide. If you submit a request through one of our advertisements, you consent to being contacted by phone, text message, or messaging app regarding your request.

Information Collected Through Social Media Advertising

We advertise on Facebook, Instagram, and other social media platforms. When you submit your information through one of our advertisement lead forms, that platform collects your information and shares it with us so that we can contact you about the service you requested.

The platform's own privacy policy also applies to information it collects. We recommend reviewing the privacy policy of any platform you use.

We use your information from these forms only to respond to your service request. We do not sell it.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We may share your information with:

  • Our employees and technicians, so they can contact you and perform the requested service

  • Service providers that help us operate our business, such as scheduling software, phone and messaging services, and website hosting providers

  • Legal authorities, when required by law, court order, or to protect our legal rights or the safety of others

Any service provider that handles your information on our behalf is required to protect it and use it only for the purposes we specify.

Text Messages and Calls

Service-related messages. When you contact us or submit a request for service, we will call, text, or message you about that request — to confirm details, provide an estimate, schedule the appointment, and update you on the technician's arrival. These are transactional messages directly related to the service you asked for.

Promotional messages. We will only send you marketing or promotional text messages if you separately give us your express written consent to do so. Submitting a service request by itself does not sign you up for promotional messages.

Message and data rates may apply. Message frequency varies. You can opt out of text messages at any time by replying STOP. Reply HELP for assistance, or contact us at info@aquatrustplumbing.com.

We do not share your text messaging opt-in or consent with any third party for their own marketing purposes. We may share it with providers that help us deliver our messages, such as phone carriers and messaging platforms.

Cookies and Advertising Technologies

Our website may use cookies and similar technologies to remember your preferences, understand how visitors use our site, and measure the performance of our advertising.

Meta Pixel and similar tools. We may use the Meta Pixel and other advertising tools on our website. These tools use cookies and similar technologies to collect information about your visit — such as pages viewed and actions taken — and share it with Meta Platforms, Inc. and other advertising partners. Meta may use this information to measure the effectiveness of our ads and to show you ads that are more relevant to you, in accordance with Meta's own Data Policy.

You can manage how Meta uses your information for advertising through your Facebook or Instagram Ad Preferences settings. Most web browsers also allow you to refuse or delete cookies through your browser settings.

Data Security

We take reasonable measures to protect your personal information from loss, misuse, and unauthorized access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep your information only as long as needed to provide our services, maintain business records, and comply with legal requirements.

Your Rights

You may contact us at any time to:

  • Request a copy of the personal information we hold about you

  • Ask us to correct information that is inaccurate

  • Ask us to delete your information

  • Opt out of marketing communications

To make any of these requests, email us at info@aquatrustplumbing.com or call (305) 360-4467. We will respond within a reasonable time.

Depending on the state where you live, you may have additional rights under applicable state privacy laws. We honor requests from all customers regardless of where you live.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us and we will delete it.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of any website you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website or services after changes are posted means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

AquaTrust Plumbing LLC

Email: info@aquatrustplumbing.com Phone: (305) 360-4467